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We are aware of an issue with documents which customers uploaded to their applications between 5th - 7th September 2025 following the recent upgrade. This issues means that we are currently unable to access these documents.
Our system provider is working on this issue which we hope to have resolved shortly.
Please accept our apologies for any inconvienence.
The issue with new customers not being able to submit applications has now been resolved.
Following an upgrade to our Homesearch system on Wednesday 3rd Sep we have become aware of an issue when new customers attempt to register and create a new application. This has been reported to the software provider who are working on a fix.
We expect this issue to be resolved shortly. Once the issue has been resolved we will post an update on this page.
We apologise for any inconvience.
The password reset issue reported earlier today has now been resolved.
Following the upgrade to our Homesearch system yesterday we are aware of an issue when customers attempt to reset their password. This has been reported to the software provider who are working on a fix.
We expect this issue to be resolved shortly. Once the issue has been resolved we will post an update on this page.
We apologise for any inconvience.
